ISO 9001 is a powerful business improvement tool, providing a framework for businesses to consistently meet customer expectations. Adopted by over 1 million organisations across the world, the certification is used by businesses to continually monitor, manage and improve the quality of their products and services. Over 18,000 ISO 9001 certifications have been awarded to clients that have achieved management excellence.

KUKA Ireland has been established in Ireland since 2015. Trading autonomously, registered as a trading company and submitting its accounts in Ireland, KUKA Dundalk is at the forefront of the delivery of automated solutions into the Irish manufacturing sector, as a result of an ambition by KUKA UK CEO Jeff Nowill, to satisfy the need for robotics and automation across a then, developing manufacturing landscape. Today, manufacturing in Ireland is a highly advanced sector across many diverse industries including biopharmaceuticals, electronics, medical technology, and food production.

Ireland is currently seen as key drivers of innovation in Europe, with many industries revisiting their manufacturing strategies, with a revised focus upon competitive advantage, productivity, cost savings and upskilling that align with industry4.0. As advanced technologies, such as robotics, are embraced, agile manufacturing becomes the norm, and that competitive advantage is sustained.

But breaking with tradition is a significant shift for many businesses. The skills gap is forcing the hand of many manufacturers, and adopting automated technologies can be the only solution to operational longevity. How do Irish businesses approach the topic of automation having had no prior exposure to robotics, and how do KUKA Ireland align themselves with the changing dynamics within Irish manufacturing?

The answer lies in the many established knowledge transfer networks that KUKA Dundalk has developed. Acting as both a supplier, a consultant, and a partner, it is our aim to enable manufacturers of all sectors and sizes to excel in the world of advanced manufacturing. This could be supporting strategies for skills development in partnership with the AMTCE, conducting walk-the-floor exercises with customers who need support optimising operational processes using robots, or working with our official system partners, to deliver automation across industry.

Whilst the management of relations is key to our success, the management of documented records of KUKA Dundalk’s activity, ensuring that the proper QMS processes are in place, further demonstrates that we are adopting the principles of quality management in all that we do, so we can reach tangible and feasible goals, to the benefit of our customers. The ISO 9001 certification substantiates KUKA Dundalk’s ability to provide customers with quick, efficient, and accurate service, whatever their sector of operation.

“We had no doubt of the outcome of our ISO certification” said Brian Cooney, Managing Director, KUKA Ireland, “as part of our ongoing quality assurance strategy, we as a team, have always ensured that we control the way we produce products or provide services to our clients. Cyclical internal audit programmes ensures that our QMS is not only fit for purpose but acts in the best interest of our customers.”

Jeff Nowill, Cluster CEO, KUKA UK said of the certification “we have an exceptional team based out of Dundalk, with independent policies, objectives and targets. Since BREXIT, the facility has really come into its own, which for us has been something of a revelation, especially so given some of the challenges we have faced when exporting to Europe.”

Irish manufacturing is fast establishing a differentiated and internationally recognised reputation for manufacturing, and KUKA has been integral to the many automation projects that have been delivered across the island of Ireland.